REFUND POLICY

1. Overview

At Baysically Coasting, we stand behind the quality of our products. This refund policy outlines the conditions and procedures for returns and refunds of purchases made through baysicallycoasting.com.

 

2. Damaged or Defective Items

 

2.1 Eligibility
- Products that arrive damaged
- Items with manufacturing defects
- Products that differ significantly from their description

 

2.2 Requirements
- Must be reported within 30 days of delivery
- Clear photos of the damaged/defective item must be provided
- Original order number must be included in the report

 

2.3 Process
1. Contact baysicallycoasting@gmail.com
2. Include order number and clear photos
3. Wait for confirmation (typically within 24-48 business hours)
4. Receive prepaid return shipping label
5. Return item in its original packaging if possible

 

3. Incorrect Orders

 

3.1 Eligibility
- Wrong item shipped
- Incorrect size sent
- Wrong color received
- Any error made on our part

 

3.2 Requirements
- Must be reported within 30 days of delivery
- Item must be unused and in original condition
- Original order information must be provided

 

3.3 Process
1. Contact baysicallycoasting@gmail.com
2. Provide order details and photos of received items
3. Receive return authorization
4. Use provided prepaid shipping label
5. Return item in original packaging

 

4. Non-Returnable Items

The following items cannot be returned:
- Customized or personalized products (unless defective)
- Items marked as final sale
- Products worn, washed, or altered

 

5. Return Shipping

 

5.1 Approved Returns
- Free return shipping for damaged, defective, or incorrectly shipped items
- Prepaid return shipping label provided
- Return instructions included with shipping label

 

5.2 Packaging Requirements
- Use original packaging when possible
- Pack items securely to prevent damage
- Include all original tags and components

 

6. Refund Processing

 

6.1 Timeline
- Returns processed within 14 business days of receipt
- Refund issued to original payment method
- Email confirmation sent when refund is processed

 

6.2 Refund Amount
- Full purchase price for approved returns
- Original shipping costs refunded for items shipped in error
- Full refund including taxes for damaged/defective items

 

7. Non-Refundable Items and Circumstances

We do not provide refunds for:
- Change of mind
- Incorrect size ordered by customer
- Normal wear and tear
- Items damaged after delivery
- Shipping costs for customer-initiated returns

 

8. Customer Service

For all refund and return inquiries:
- Email: baysicallycoasting@gmail.com
- Response time: Within 24-48 business hours
- Include order number in all communications

 

9. Right to Modify

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website.

 

10. Exceptions

 

10.1 Special Circumstances
We may, at our sole discretion, extend or modify these policies in special circumstances. Please contact us to discuss any special situations.

 

10.2 Promotional Items
Items received as part of a promotion or discount may be subject to different refund terms, which will be specified at the time of purchase.

 

11. Legal Rights

This refund policy does not affect any rights you may have under applicable consumer protection laws.

 

12. Contact Information

For questions about our refund policy or to initiate a return:
Email: baysicallycoasting@gmail.com